The questions
- 1
Look! What is the guest using to open the door?
- A coin
- A key card
- A remote control
- A ticket
Answer: A key card
- 2
Who says "Good evening! Can I have your name, please?" when you arrive?
- The chef
- The housekeeper
- The porter
- The receptionist
Answer: The receptionist
- 3
Where do you check in at a hotel?
- At reception
- At the swimming pool
- In the car park
- In the gym
Answer: At reception
- 4
What part of the hotel is this?
- A bedroom
- The gym
- The kitchen
- The lobby
Answer: The lobby
- 5
Who carries your suitcases up to your room?
- The chef
- The manager
- The porter
- The receptionist
Answer: The porter
- 6
A single room is for ___.
- A family
- Four friends
- One person
- Two people
Answer: One person
- 7
Which bed is big enough for two people?
- A double bed
- A single bed
Answer: A double bed
- 8
Our room has a balcony and a beautiful sea ___.
- Look
- Sight
- View
- Watch
Answer: View
- 9
What does this sign on the door mean?
- Breakfast is ready
- Please clean the room now
- Please don't knock or come in
- The room is empty
Answer: Please don't knock or come in
- 10
What is this?
Answer: A lift (an elevator)
- 11
What kind of meal is this?
- A buffet
- A picnic
- A takeaway
- Room service
Answer: A buffet
- 12
A waiter brings food up to your door. What is this called?
- A buffet
- A picnic
- A takeaway
- Room service
Answer: Room service
- 13
Is breakfast ___ in the price?
- Include
- Included
- Includes
- Including
Answer: Included
- 14
Which request for a pillow is correct?
- Could I has another pillow, please?
- Could I have another pillow, please?
- Could I having another pillow, please?
- Could I to have another pillow, please?
Answer: Could I have another pillow, please?
- 15
Who cleans the rooms and makes the beds?
- The chef
- The housekeeper
- The porter
- The receptionist
Answer: The housekeeper
- 16
Which question about luggage is correct?
- How many luggage do you have?
- How many luggages do you have?
- How much luggage do you have?
- How much luggages do you have?
Answer: How much luggage do you have?
- 17
The phone in our room is out of order. What does this mean?
- It is brand new
- It is very old
- It isn't working
- The line is busy
Answer: It isn't working
- 18
Hello, I've got a ___ for two nights. The name is Silva.
- Menu
- Receipt
- Reservation
- Ticket
Answer: Reservation
- 19
Which is usually the most luxurious?
- A five-star hotel
- A one-star hotel
- A three-star hotel
- A two-star hotel
Answer: A five-star hotel
- 20
The hotel is fully booked. What does this mean?
- Breakfast is free
- The hotel is closed
- There are lots of empty rooms
- There are no rooms left
Answer: There are no rooms left
- 21
Before you leave, you pay the ___.
- Bill
- Menu
- Receipt
- Wallet
Answer: Bill
- 22
When you leave at the end of your stay, you ___.
- Check in
- Check out
- Check over
- Check up
Answer: Check out
